Support
Help & FAQs
Everything you need to know about orders, shipping, returns, custom pieces, and caring for your jewellery.
Ordering
How to Order
Pre-Order Items
- 1
Browse the shop and add the item to your basket. Ensure all details are accurate: Name/Letter, Length, Color and Style.
- 2
Proceed to checkout and submit your order request. Your request is recorded — no online payment is taken on this website.
- 3
We follow up on WhatsApp to confirm availability, final pricing, and payment using the available Ikonique payment options.
- 4
Choose pickup (Castries/In-Store), Local Delivery, or Dropshipping to the United States once your order is confirmed.
Available Payment Options
CIBC Bank Transfer
- Account Name
- Tiffany Eddison
- Account Type
- Chequing
- Account #
- 107022620
Cash (In-Person)
Face-to-face payments. Select In-Store Pickup and share your order number via WhatsApp (758) 720-3419.
WhatsApp Confirmation
All payments are confirmed through WhatsApp. We will guide you through the available payment options once your request is received.
Payment Confirmation
This website does not process online payments directly. Your order request is recorded first, then we confirm availability and payment through WhatsApp. Once payment is made, please notify us with proof of payment along with your name.
Questions
Frequently Asked Questions
Orders & Shipping
Payment & Pricing
Returns & Exchanges
Custom Orders & Personalization
Delivery
Shipping & Pickup
In-Store Pickup
Brazil Street, Castries
Available Days
Free of charge. Same day available for in-stock items.
Local Delivery Rates
Local delivery
Eastern Caribbean Dollar
Eastern Caribbean Dollar
Processing Time
Ready-to-Ship
2–5 business days
Standard in-stock items
Custom & Personalized
5–10 business days
Additional time during peak seasons
Shipping Timeframes
Saint Lucia
1–5 business days
after dispatch
Caribbean Region
5–14 business days
after dispatch
International
7–21 business days
after dispatch
Policies
Returns & Refunds
Eligible for Return
- Ready-to-ship items only (not custom/personalized)
- Unworn items in original condition
- Original tags and packaging intact
- Within 14 days of delivery
- Proof of purchase provided
Not Eligible
- Custom or personalized orders
- Items showing signs of wear
- Items without original packaging
- Returns after 14 days
- Gift cards and sale items
Defective or Damaged Items
We stand behind our craftsmanship. If you receive a defective item, contact us within 48 hours with photos and we'll arrange a free repair, replacement, or full refund. Custom orders with craftsmanship defects are covered under our quality guarantee.
Care
Product Care
Water & Moisture
- Remove all jewelry before swimming, bathing, or showering.
- Avoid contact with saltwater and chlorinated pools.
- If jewelry gets wet, pat dry immediately with a soft lint-free cloth.
Heat & Sunlight
- Keep jewelry away from prolonged direct sunlight.
- Remove pieces before sunbathing or using tanning beds.
- Avoid leaving jewelry in hot cars or near heat vents.
Chemicals & Products
- Put jewelry on last — after applying perfume, lotion, hairspray, and makeup.
- Household cleaning products can severely damage metals and stones.
- Remove jewelry before applying sunscreen or bug spray.
Storage
- Store each piece separately in a soft pouch or jewelry box.
- Keep jewelry in a cool, dry place away from humidity.
- Anti-tarnish strips help slow oxidation.
Golden Rules
Last on
Put jewelry on after all beauty products
First off
Remove before exercise, sleep, and chores
Store dry
Always store clean and completely dry
Reference
Size Guide
Ring Sizing
| US Size | Diameter (mm) | Circumference (mm) |
|---|---|---|
| 5 | 15.7 | 49.3 |
| 6 | 16.5 | 51.9 |
| 7 | 17.3 | 54.4 |
| 8 | 18.1 | 56.9 |
| 9 | 18.9 | 59.4 |
| 10 | 19.7 | 61.9 |
Necklace Length
16"
Choker
Sits snugly at the base of the neck
18"
Princess
Sits at the collarbone — most popular
20"
Matinee
Falls just below the collarbone
24"
Opera
Falls near the sternum, perfect for layering
Bracelet Sizing
| Size | Wrist Size (inches) | Bracelet Length |
|---|---|---|
| Extra Small | 5.5" - 6" | 6.5" |
| Small | 6" - 6.5" | 7" |
| Medium | 6.5" - 7" | 7.5" |
| Large | 7" - 7.5" | 8" |
| Extra Large | 7.5" - 8" | 8.5" |
Still Have Questions?
We're here to help. Reach out and we'll assist you personally.